Customer complaints
We take customer complaints very seriously as they offer us the opportunity to improve our services. Handelsbanken’s customer complaints policy applies throughout the whole Group. The policy states that all complaints must be dealt with correctly, carefully and as efficient as possible.

What should I do first
If you have any concerns or if you would like to file a formal complaint, please contact your Account Manager.

Complaints must clearly indicate the contact details of the customer and include a description of the reason of the complaint. As soon as a complaint is received, the bank will acknowledge receipt of the complaint within ten (10) business days from receipt and provide a response to the claim within two (2) months of receipt.

If the claim requires further processing, the bank will inform the customer thereof.

Reappraisal of decisions
If the response does not fully address your issues, please contact:
Handelsbanken Customer complaints
8, Avenue Felix Faure
06000 Nice
France
Telephone: +33 (0)4 92 00 80 90
Email: nice@handelsbanken.fr

Dissatisfied with the Bank's decision?
If you are not satisfied with the decision of the Bank, you are welcome to contact an independent mediator. Free of charge.

Médiateur de la Fédération Bancaire Française (FBF)
Monsieur le Médiateur de la FBF
C.S. 151
75422 PARIS CEDEX 09

For more information of these out-of-court procedures, please consult the ACPR's internet site:

https://acpr.banque-france.fr/lacpr.html



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